Which AI agent for customer support chat on your website?

Short answer: Tidio, Chatbase or Fin by Intercom. Tidio is our first pick: best for small online stores.

Here are the AI tools and agents we’d look at first if you want to run customer support chat on your website, with a simple setup recipe. This recipe is based on vendor documentation and common practice; hands-on testing is in progress.

Our picks

How to set it up

1. Collect your FAQ, shipping, returns and pricing info.
2. Train the bot on those pages only.
3. Add a clear 'talk to a human' option.
4. Review chat logs weekly and fix wrong answers at the source.

Watch out for

Don't let the bot promise refunds or discounts it can't honor.

Last reviewed Nov 2026. Pricing comes from each vendor's official page; confirm before you buy.

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